Return & Exchanges Policy
Can I return or exchanges my order?
Can I cancel my order?
· I can only accept cancellations if you contact me within 24 hours of receiving your order. At that point I will have already begun working on your jewelry. If you are placing a rush order cancellations will not be accepted.
The following items can't be returned or exchanged
Returns and exchange details
· Personalized, custom, engraved/stamped and photo jewelry orders are NOT refundable.
· Returns are not accepted on custom orders and items where it is listed in the listing.
· Please contact me if you are not happy with your purchase. All items are refundable with the exception of custom, personalized custom engraved/stamped, photo jewelry items and items that are specifically listed as final sale/not refundable. All returned items must be returned at the purchasers shipping cost and must be responsible for the item until it is delivered and accepted by J Jensen Designs LLC. All items returned must be unworn and in it's original packaging.
· You must notify me within 7 days of receiving your order for an exchange or full refund minus the original shipping fees. Please contact me prior to returning any items for instructions. Returns will only be accepted if postmarked within 14 days of our communication. If there is a delay in the return, the package will not be accepted and returned to sender. All items must be in the same original packaging, unworn and condition in which is was shipped to you. Items will not be refunded if it is damaged in the return shipping. If the package is lost I can not refund any monies so it is suggested that you insure the package for the total value of the item(s).
· If an item is exchanged the buyer will be charged a new shipping fee.
· If an item is ordered that is incorrect then it is the buyer's responsibility to pay for the return or exchange shipping and the cost of reshipping the order.
· All shipping fees and taxes are the responsibility of the buyer.
· If an item is returned by the US Post Office: 1) the buyer is responsible for any fees associated with shipping the item back out again; 2) J Jensen Designs' is not responsible to redirect or ship an order out again if it is returned; 3) please read J Jensen Designs' return policy.